Privacy Policy
PRIVACY POLICY
Last updated: 31 March 2026
Elodie Sydney operates this store and website, including all related information, content, features, tools, products and services, with the aim of providing our customers with a personalised shopping experience, hereinafter referred to as the “Services”. Elodie Sydney uses the Shopify platform, which enables us to provide these Services.
This Privacy Policy explains how we collect, use, process and disclose your personal data when you visit, use, make a purchase, complete a transaction through the Services, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail in relation to the collection, use, processing and disclosure of your personal data.
Please read this Privacy Policy carefully. By accessing or using the Services, you confirm that you have read and understood how your information is collected, used and disclosed as described in this Privacy Policy.
Personal Data We Collect or Process
When we refer to “personal data”, we mean information that identifies you, relates to you, or can reasonably be associated with you. Personal data does not include anonymous or de-identified information that cannot reasonably be linked back to you.
Depending on how you interact with the Services, your location, and applicable law, we may collect or process the following categories of personal data:
Contact information, including your name, billing address, delivery address, phone number and email address.
Financial and payment information, including payment card details, transaction details, payment method, payment confirmation and other payment-related information.
Account information, including your username, password, security questions, preferences and account settings.
Transaction information, including products you view, add to your cart, add to a wishlist, purchase, return, exchange or cancel, as well as your order history.
Communications with us, including information you provide when contacting customer support or submitting an enquiry.
Device information, including information about your device, browser, network connection, IP address and other unique identifiers.
Usage information, including how you interact with the Services, how you navigate the website, and when you access or use the Services.
Sources of Personal Data
We may collect personal data from the following sources:
Directly from you, including when you create an account, place an order, use the Services, contact us or otherwise provide personal data.
Automatically through the Services, including through cookies, pixels and similar technologies when you visit our website or use our Services.
From service providers, including companies that help us operate the website, process payments, fulfil orders, provide analytics, manage customer support and deliver marketing services.
From partners or other third parties, where permitted by applicable law.
How We Use Your Personal Data
We may use your personal data for the following purposes:
Providing, personalising and improving the Services. We use your personal data to provide the Services, process payments, fulfil orders, arrange shipping, manage returns and exchanges, send account and order-related communications, create and manage your account, remember your preferences, improve your shopping experience and recommend products that may be relevant to you.
Marketing and advertising. We may use your personal data to send marketing, advertising and promotional communications by email, text message or other channels, and to display personalised advertisements on our website or on third-party platforms. This may include advertising based on products you have viewed, purchased, added to your cart or interacted with.
Security and fraud prevention. We use personal data to help verify accounts, process secure payments, detect and prevent fraud, investigate unlawful or harmful activity, protect our Services and maintain the security of our business.
Communicating with you. We use your personal data to respond to enquiries, provide customer support, manage your requests and maintain our relationship with you.
Legal and compliance purposes. We may use personal data to comply with applicable laws, respond to legal requests, enforce our terms and policies, participate in legal proceedings, and protect our rights, users and business.
How We Disclose Personal Data
We may share your personal data with third parties where necessary for legitimate business, operational, legal or compliance purposes. This may include:
Shopify, vendors and service providers that perform services on our behalf, including website hosting, IT support, payment processing, analytics, customer support, cloud storage, order fulfilment and shipping.
Business and marketing partners who help us provide advertising and marketing services. For example, Shopify may support personalised advertising based on activity across different merchants and websites. These partners process your data in accordance with their own privacy policies.
Third parties where you instruct, request or consent to the sharing of information, such as through social media integrations, login tools or delivery-related services.
Affiliated companies or entities within our corporate group.
Third parties in connection with a business transaction, such as a merger, acquisition, restructuring, financing or bankruptcy.
Authorities, courts or other parties where required to comply with legal obligations, respond to lawful requests, enforce our terms, protect our Services, or defend our rights and the rights of our users or others.
Relationship with Shopify
The Services are hosted by Shopify. Shopify collects and processes personal data relating to your access to and use of the Services in order to provide, support and improve the Services.
Information you provide through the Services may be transferred to and shared with Shopify and third parties who may be located in countries other than your country of residence. This is done for the purpose of operating, supporting and improving the Services.
We may also use enhanced Shopify features that rely on data generated from your interactions with our store, other merchants and Shopify. In these cases, Shopify may process personal data collected from your interactions with our store, other merchants and Shopify. Shopify may be responsible for responding to certain requests relating to your personal data in connection with these enhanced features.
To learn more about how Shopify uses personal data and the rights that may be available to you, you can visit Shopify’s Consumer Privacy Policy and privacy portal at https://privacy.shopify.com/en.
Third-Party Websites and Links
The Services may contain links to websites, apps or online platforms operated by third parties. If you access websites or services that are not operated or controlled by us, you should review their privacy policies, security practices and terms of service.
We are not responsible for the privacy, security, accuracy, completeness or reliability of third-party websites or platforms. Information you share in public or semi-public areas, including social media platforms, may be visible to other users and may be used by those platforms or third parties according to their own policies.
Children’s Data
The Services are not intended for use by children. We do not knowingly collect personal data from children under the age of majority in their jurisdiction.
If you are a parent or legal guardian and believe that a child has provided us with personal data, you may contact us using the details below and request that the information be deleted.
As of the effective date of this Privacy Policy, we have no specific knowledge that we sell or share, as those terms may be defined under applicable law, the personal data of individuals under the age of 16.
Security and Retention of Your Data
We take reasonable steps to protect personal data. However, no security system is perfect or completely secure, and we cannot guarantee absolute security. Information sent to us may not be secure during transmission, and we recommend that you do not send sensitive or confidential information through unsecured channels.
We retain personal data for as long as reasonably necessary for the purposes described in this Privacy Policy, including to maintain your account, provide the Services, comply with legal obligations, resolve disputes, enforce agreements and protect our rights.
Your Rights and Choices
Depending on where you live, you may have certain rights in relation to your personal data. These rights may include:
Right of access. You may have the right to request access to the personal data we hold about you.
Right to erasure. You may have the right to request that we delete personal data we hold about you.
Right to rectification. You may have the right to request that we correct inaccurate or incomplete personal data.
Right to portability. In certain circumstances, you may have the right to receive a copy of your personal data or request that it be transferred to another party.
Marketing preferences. You may opt out of receiving promotional emails at any time by using the unsubscribe link included in our emails. Even if you opt out of marketing communications, we may still send you non-promotional messages relating to your account, orders or transactions.
If you reside in the United Kingdom or the European Economic Area, you may also have the following rights, subject to applicable legal limitations:
Right to object to processing and restrict processing. You may ask us to stop or restrict the processing of your personal data in certain circumstances.
Right to withdraw consent. Where we rely on consent to process your personal data, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.
You may exercise your rights through the Services where available, or by contacting us using the details below. To learn more about Shopify’s use of personal data and any rights you may have in relation to data processed by Shopify, you may visit https://privacy.shopify.com/en.
We will not discriminate against you for exercising your privacy rights. We may need to verify your identity before processing a request, as permitted or required by applicable law. You may also appoint an authorised agent to submit a request on your behalf, subject to verification and proof of authorisation.
We will respond to privacy requests within the time required by applicable law.
Complaints
If you have concerns about how we handle your personal data, please contact us using the details below.
Depending on where you live, you may also have the right to appeal our decision or lodge a complaint with your local data protection authority. If you are located in the European Economic Area, you may contact your relevant data protection supervisory authority.
International Transfers
We may transfer, store and process your personal data outside the country where you live.
Where we transfer personal data outside the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms, such as the European Commission’s Standard Contractual Clauses, the UK equivalent transfer mechanisms, or another lawful transfer basis, unless the destination country has been recognised as providing an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, operational needs or other reasons.
When we update this Privacy Policy, we will post the revised version on our website, update the “Last updated” date and provide notice where required by applicable law.
Contact
If you have any questions about this Privacy Policy, our privacy practices, or if you wish to exercise your privacy rights, you may contact us by email at:
For the purposes of applicable data protection laws, Elodie Sydney is the controller of your personal data.
Data processing and advertising services are managed by Logos Ecom LLC.